Delivery & Returns
Learn about delivery methods, timeframes and return conditions. Our goal — fast and convenient service.
Delivery Methods
Choose the delivery method most convenient for You
Courier
Products are delivered directly to Your door across Lithuania on business days.
1–3 business daysParcel Locker
Pick up Your shipment at the nearest LP EXPRESS or Omniva parcel locker network.
1–2 business daysPickup in Kaunas
Pick up Your order at our warehouse in Kaunas for free, at an agreed time.
Same / next dayDelivery Prices
| Delivery Method | Timeframe | Price | From €50 |
|---|---|---|---|
| 🚚 Courier | 1–3 business days | €3,99 | Free |
| 📦 LP EXPRESS | 1–2 business days | €2,49 | Free |
| 📦 Omniva | 1–2 business days | €2,49 | Free |
| 🏢 Pickup in Kaunas | Same / next day | Free | Free |
🌍 Delivery territory: we currently deliver only within the territory of the Republic of Lithuania.
Free Delivery from €50
For orders from €50, delivery across Lithuania is completely free — regardless of the chosen delivery method.
Return Conditions
Your satisfaction is important to us. Please review the return procedure.
Returns within 14 Days
You have the right to return the product within 14 calendar days of receipt, without stating a reason.
Original Packaging
The returned product must be unused, undamaged and in the original manufacturer's packaging with all labels.
Cosmetic Product Returns
Cosmetic products that do not have a cardboard box, protective film or special membrane cannot be returned after opening.
Defective Products — Free of Charge
If You received a defective or incorrect product, contact us — we will replace it free of charge or refund Your money.
Refund within 5 Business Days
Upon receiving the returned product, the money is transferred to Your account within 5 business days.
Shipping Costs
Return shipping costs are covered by the buyer, unless the product was defective or delivered incorrectly.
How to Return a Product?
Follow four simple steps
Contact Us
Write to us by email or fill out the contact form, providing the order number and reason for return.
Receive Confirmation
Our team will review Your request and send return confirmation with instructions.
Ship the Product
Pack the product and ship it to the specified address. We recommend using a tracked shipping service.
Refund
Upon receiving and inspecting the product, we will transfer the money to Your specified account within 5 business days.
Contact Us About Returns
Have Questions?
Our team is ready to help. Contact us and we will respond as soon as possible.
Contact Us →